Terms & Conditions

RENKA GROUP LTD – TERMS AND CONDITIONS

Last updated: 23 July 2026

1. About these Terms

These Terms apply to business customers purchasing services from Renka Group Ltd, company number 17277382, registered at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ (“Renka Group”, “we”, “us”). By purchasing, accepting at checkout or using a service, the customer confirms that it is acting for business purposes and has authority to bind its organisation.

2. Services and current packages

The exact scope shown on the relevant product page and checkout forms part of the contract.

Stability Assessment – £297: access to the relevant digital assessment and, following complete and accurate submission, a Workforce Stability Report and 30-Day Action Plan.

Stability Blueprint – £1,500: a tailored operational blueprint based on assessment findings, including recommended systems, processes, priorities, accountability mechanisms and an execution guide. Unless the product page states otherwise, this package requires a completed Stability Assessment or suitable equivalent information.

Growth Partner – £4,500: six months of ongoing operational consultancy support, which may include monthly strategic reviews, leadership guidance, progress monitoring, accountability support and ongoing improvement planning, as described on the relevant product page. The Stability Assessment and Stability Blueprint are separate services and are not included unless expressly stated in writ ing.Any additional work, travel, on-site attendance, software, third-party costs or deliverables outside the stated package require written agreement and may be charged separately.

3. Ordering and contract formation

An order is an offer to buy the selected service. A contract is formed when we accept the order by sending confirmation or beginning delivery. We may decline or cancel an order before acceptance and will refund any amount paid for an unaccepted order.

4. Fees, VAT and payment

Prices are in pounds sterling. VAT treatment is as displayed at checkout or on the invoice. Payment is due in advance unless agreed otherwise in writing. We may suspend delivery while an undisputed payment is overdue. Payment providers process card information under their own terms and privacy notices.

5. Customer responsibilities

The customer must provide complete, accurate and timely information; nominate an authorised contact; obtain any permissions needed to share information; avoid submitting unnecessary personal, special-category or confidential third-party data; make relevant staff available; and make decisions and implement actions for which it remains responsible.

Our outputs depend on the information supplied. We are not responsible for inaccuracies or delay caused by incomplete, misleading or late information.

6. Delivery and timescales

Any stated delivery date is an estimate unless expressly agreed as a fixed deadline. Delivery starts when payment has cleared and we have the information reasonably required. Assessment access should normally be used within 30 days of purchase. We may extend access reasonably on request. Delays caused by the customer may move delivery dates.

7. Calls, cancellations and rescheduling

Booked calls may be rescheduled with at least 24 hours’ notice. If the customer misses a call or gives less notice, we may treat the session as delivered or offer a replacement at our discretion. This does not affect any rights that cannot lawfully be excluded.

8. Customer cancellation and refunds

These services are supplied on a business-to-business basis. A customer may cancel before we begin work and will receive a refund less reasonable payment-processing charges and the value of preparatory work already completed. Once digital access has been provided or substantive work has begun, refunds are not automatic; any refund will reflect work performed, resources committed and deliverables supplied. Nothing in these Terms excludes a refund or remedy required by law or arising from our material breach.

For Growth Partner, either party may terminate ongoing support on 30 days’ written notice. Fees attributable to completed work and the notice period remain payable. As the £4,500 fee is sold as a fixed, fully prepaid six-month package, any early-termination refund is limited to genuinely unearned ongoing-support fees after deducting completed support, work committed and reasonable costs.

9. Intellectual property

We retain ownership of our assessment framework, methods, templates, logic, know-how and pre-existing materials. After full payment, the customer receives a non-exclusive, non-transferable licence to use final deliverables internally within its organisation. The customer must not resell, publish, copy for third parties, reverse engineer or create a competing product from our materials without written permission.

The customer retains ownership of information and materials it supplies and grants us permission to use them only to provide and improve the contracted services, subject to confidentiality and data-protection obligations.

10. Confidentiality

Each party must protect the other’s confidential information and use it only for the contract. Disclosure is permitted to personnel, contractors and professional advisers who need it and are bound by confidentiality, or where required by law. This clause does not cover information already public through no breach, lawfully known, independently developed or lawfully received from another source.

11. Data protection

Each party must comply with applicable data-protection law. Our handling of personal information is described in the Privacy Policy at https://www.renkagroup.com/privacy-policy. The customer must not submit identifiable service-user, patient, child, health, criminal-offence or other special-category information unless expressly agreed and legally permitted. If our role requires a data-processing agreement, the parties will put one in place before that processing begins.

12. Nature of advice and customer decisions

Our services provide operational analysis and recommendations. They are not legal, accounting, medical, safeguarding, regulatory certification or formal compliance sign-off. The customer remains responsible for management decisions, regulatory duties, safeguarding, employment matters and implementation. We do not guarantee a particular inspection rating, revenue, saving, retention rate or other outcome.

13. Liability

Nothing limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of title, or anything else that cannot lawfully be limited.

Subject to that, neither party is liable for indirect or consequential loss or for loss of profit, revenue, opportunity, anticipated savings, goodwill or data. Our total aggregate liability connected with a service is limited to the fees paid for that service in the 12 months preceding the event giving rise to the claim. This allocation reflects the fees charged and does not reduce any mandatory legal rights.

14. Suspension and termination

Either party may terminate for a material breach not remedied within 14 days after written notice, or immediately for insolvency, unlawful conduct or a serious confidentiality, intellectual-property or data-security breach. On termination, accrued rights and payment obligations continue, together with clauses intended to survive.

15. Events outside reasonable control

Neither party is liable for delay caused by events beyond reasonable control, provided it informs the other and takes reasonable steps to reduce the effect. If such delay continues for more than 30 days, either party may terminate the affected undelivered work.

16. Communications and notices

Operational communications may be sent to the contacts used for the order. Formal notices should be sent to enquiries@renkagroup.com and to the customer’s nominated business email. Email notices are treated as received on the next business day unless a delivery failure is received.

17. General

No variation is binding unless agreed in writing. If part of these Terms is unenforceable, the remainder continues. Failure to enforce a right is not a waiver. The customer may not transfer the contract without our consent; we may use suitably qualified subcontractors while remaining responsible for contracted delivery. No third party has rights under the Contracts (Rights of Third Parties) Act 1999.

18. Governing law

These Terms and any non-contractual dispute are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

19. Contact

Renka Group Ltd

Company number 17277382

71–75 Shelton Street, Covent Garden, London, WC2H 9JQ

Email: enquiries@renkagroup.com