Service Agreement
RENKA GROUP LTD – MASTER SERVICES AGREEMENT
Version dated 23 July 2026
This Agreement is between:
Renka Group Ltd, registered in England and Wales under company number 17277382, with registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ (“Renka Group”); and
[CLIENT LEGAL NAME], company number [●], registered office at [●] (“Client”).
1. Agreement structure
This Agreement records the operational details of an engagement and supplements the Renka Group Terms and Conditions available at https://www.renkagroup.com/terms-conditions. The Terms are incorporated into this Agreement. If there is a conflict, a signed Engagement Schedule below prevails only for the specific scope, fees and timetable it expressly changes.
2. Engagement Schedule
Selected service (tick one):
[ ] Stability Assessment – £297
[ ] Stability Blueprint – £1,500
[ ] Growth Partner – £4,500 for six months
[ ] Bespoke service described below
Sector/assessment track: [●]
Organisation/location(s) covered: [●]
Authorised Client contact: [●]
Start date: [●]
Target delivery dates: [●]
Additional agreed deliverables or exclusions: [●]
Additional fees/expenses: [●]
3. Package deliverables
Stability Assessment: access to the relevant assessment, followed after complete submission by a Workforce Stability Report and 30-Day Action Plan.
Stability Blueprint: a tailored operational blueprint based on assessment findings, including recommended systems, processes, priority actions, accountability mechanisms and an execution guide.
Growth Partner: the Assessment and Blueprint plus six months of ongoing fractional COO support, which may include monthly reviews, workforce monitoring, workflow checks, leadership guidance, accountability, operational adjustments and continuous optimisation. The normal delivery method is remote unless the Engagement Schedule expressly includes on-site work.
4. Client responsibilities
The Client will provide accurate and timely information, nominate an authorised decision-maker, make relevant staff available, obtain lawful authority for information shared, and implement its own management and regulatory decisions. The Client must not submit identifiable service-user, patient, child, employee health, criminal-offence or other special-category data unless Renka Group has agreed this in writing and appropriate safeguards are in place.
5. Reliance and professional boundaries
Outputs are based on information supplied by the Client and are operational-management tools. Renka Group does not independently verify every statement unless verification is expressly included. Services do not constitute legal advice, accountancy, clinical advice, safeguarding decisions, regulatory certification or a guarantee of any inspection, commercial or workforce outcome. The Client remains responsible for statutory duties and implementation.
6. Fees and payment
Unless the Engagement Schedule states otherwise, package fees are payable in advance. VAT treatment is as shown at checkout or on the invoice. Work outside scope requires written agreement. Renka Group may pause work while an undisputed amount is overdue.
7. Changes to scope
Either party may request a change. A change is binding only when the parties agree in writing its effect on deliverables, fees and dates. Renka Group is not required to perform additional work until that agreement is recorded.
8. Meetings and access
The Client will provide reasonable access to nominated personnel and systems needed for delivery. Calls may be rescheduled with at least 24 hours’ notice. Missed sessions may be treated as delivered or rearranged at Renka Group’s discretion.
9. Confidentiality and data protection
Each party will keep the other’s confidential information secure and use it only for this engagement. Renka Group’s handling of personal information is described at https://www.renkagroup.com/privacy-policy. Where Renka Group processes personal information solely on the Client’s documented instructions, the parties will enter an appropriate data-processing schedule before that processing begins.
10. Intellectual property and licence
Renka Group retains its frameworks, logic, templates, methods and pre-existing materials. After full payment, the Client may use final deliverables internally for the organisation and locations identified above. The Client may not resell, publish, distribute to third parties, reverse engineer or use the materials to create a competing service without written consent.
11. Term and termination
Assessment and Blueprint engagements end when the agreed deliverables have been supplied, subject to surviving obligations. Growth Partner runs for six months from the agreed start date unless terminated under the Terms. Either party may terminate for an unremedied material breach after 14 days’ written notice, or immediately for insolvency, unlawful conduct or a serious confidentiality, intellectual-property or data-security breach.
For Growth Partner, either party may terminate ongoing support on 30 days’ written notice after the Assessment and Blueprint stages. Charges for completed work, committed costs and the notice period remain payable. Any refund of prepaid fees is limited to genuinely unearned ongoing-support fees after deducting the value of the Assessment, Blueprint and support already provided.
12. Liability and governing law
The liability provisions in the incorporated Terms apply. This Agreement is governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction.
13. Entire agreement and approval
This Agreement, the Engagement Schedule, the incorporated Terms and the Privacy Policy form the agreement between the parties concerning this engagement. Each signatory confirms authority to bind the relevant organisation.
SIGNED FOR RENKA GROUP LTD
Name: Spencer Swinney
Title: CEO
Signature: __________________________
Date: ______________________________
SIGNED FOR THE CLIENT
Name: ______________________________
Title: _______________________________
Signature: __________________________
Date: ______________________________